Good lord, no wonder it takes forever to cancel.

http://consumerist.com/consumer/exclusive/aol-retention-manual-uploaded-in-full-188310.php

1. Insert claws into the flesh of the customer who intends to cancel their service.

2. Cling on for dear life.

3. If possible, take customer who intends to cancel service down with you.

4. Cry, scream, throw a fit, stamp, cajole, caress, evoke sympathy, distract, etc.

5. Just hang up. They can't cancel if you just hang up.

uugghh

Good gravy! Thank God I don't have to read all that. :lol: It has to suck to be a telemarketer. They get the worst abuse. :lol: Seriously, though, who came up with this? I can understand the call centers where the customer calls to order, but I haven't met one person who wants to be bothered at home by a salesperson.