I did a search for all the pictures on my computer. When the computer is done searching and they were all visible, I scroll down and delete the ones that are not needed. I get about halfway through and then my computer shuts down and restarts on it's own. I have Norton antivirus and it is running. :confused:

I did a search for all the pictures on my computer. When the computer is done searching and they were all visible, I scroll down and delete the ones that are not needed. I get about halfway through and then my computer shuts down and restarts on it's own. I have Norton antivirus and it is running. :confused:

Still sounds like a virus to me. Update your virus software online (if you can) and then rescan everything completely. You may want to perform a spyware removal while your at it.

Are you deleting them in multiples? Try limiting your deletions to about five to ten at a time and see if it helps.

Norton updates all the time. I will check the web site just in case. :)

It was restarting even when I only deleted one picture.

Yeah, I used to use Norton and I know it auto-updates very well. When you say one picture, do you mean one particular picture? You can delete others, but just not that one?

Norton updates all the time. I will check the web site just in case. :)

It was restarting even when I only deleted one picture.

Yeah, but did you rescan after Symantec updated??? Just because Symantec is running doesn't not necessarily mean that you don't have to do a manual scan. Try it again. I have administrated hundreds of machines running Symantec Antivirus (or Norton if you prefer) and you have to do this sometimes. Also, do you have the latest version?

I am deleting old pics people sent me or I saved. Maybe it has to do with not enough memory when I pull all them up or somehow there is an overload? I did a live update and I am running Norton now. It is 2004 version.

Maybe it has to do with not enough memory when I pull all them up or somehow there is an overload?

That's actually the direction that I was leaning in, that's why the questions about how many you were trying to delete at once. How has it been working for you?

Not having enough memory alloted to a program will not automatically make a computer reboot by itself. It would give you an "out of memory" or "illegal error" or even a "you need to reboot the computer or restart the application, etc." type error messages. Or worse yet a blue screen of death. But if it's rebooting by itself, generally that is something more serious than a simple memory allocation to a program or application. Just my professional 2 pennies. :)

Not having enough memory alloted to a program will not automatically make a computer reboot by itself.

No, but I have seen it happen, mainly due to bad memory chips though.

It would give you an "out of memory" or "illegal error" or even a "you need to reboot the computer or restart the application, etc." type error messages. Or worse yet a blue screen of death.

Haven't really seen that since the 9x days. There is actually a setting within XP under the startup and recovery settings that tells the system to reboot if a system failure occurs. I tend to believe if anything, that that is the culprit.

No, but I have seen it happen, mainly due to bad memory chips though.

Possibly. But more than likely then she would have the problem in more than one application.



Haven't really seen that since the 9x days. There is actually a setting within XP under the startup and recovery settings that tells the system to reboot if a system failure occurs. I tend to believe if anything, that that is the culprit.

True. But first we need to gather if she'd running an NT based Windows or 9X. And if an NT (2k, XP) then that option is not checked by default. Cheers.

I'm pretty sure that she is running XP. You sure about that option? I don't believe that I have turned that one on and it was checked last night when I went to make sure I had the path correct.

I'm pretty sure that she is running XP. You sure about that option? I don't believe that I have turned that one on and it was checked last night when I went to make sure I had the path correct.

You'd be right.

from microsoft.com:

"Recovery Settings

One of the things that is quite different about Windows XP compared to Windows 9x (9x is shorthand for Windows 95, Windows 98, and Windows Me in all their various versions), is that one can control how it responds to certain critical errors—those that cause the infamous Blue Screen of Death (BSOD). In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. If that fatal error only occurs when you're shutting down, the system reboots automatically.

If you haven't changed any of the system failure settings, you should be able to see the error by looking in the Event Log. But a better long-term solution is to turn off the automatic reboot so you can actually see the error when it happens—chances are it will tell you enough about itself to let you troubleshoot further. To change the recovery settings to disable automatic rebooting:

1.Right-click My Computer, and then click Properties.

2.Click the Advanced tab.

3.Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.

4.Clear the Automatically restart check box, and click OK the necessary number of times.

5.Restart your computer for the settings to take effect.

Now when you go to shut down and a fatal error occurs, you'll at least see it and it won't cause an automatic reboot. You still have to sort out what's causing the problem, but that gets us to the next section quite nicely.

Now here's the strange part. I just did a fresh XP install a few days ago on a computer. I haven't tweaked anything and the default for the "System Failure; Automatically Restart" is unchecked. Hmmm... It does have SP2. Maybe it's different in Pro vs Home? I need to look into that in case any of my clients have that issue. But even so topcats' system has something not kosher as Windows is seeing a "System Failure" of some sort. Unchecking the box will just mask it. In fact, it can give you a BSOD in place of the auto reboot. Maybe she should run Norton Utlities if she has it. Doesn't always work but worth a try over a rebuild of Windows.

Tomorrow morning I will try again to view my pictures. ( i can t now since I am dl'ing a movie) I ran Norton and that is ok. Shakey is correct, I have XP home. I did what BC posted above. I unchecked Automatically restart. Maybe that's the problem...an overload of some kind. I got too many pictures of naked men:lol: :D Which is why I am deleting some. Odd thing is, I found pictures I thought were deleted already.

You guys work so hard figuring out our problems. Thanks! I appreciate it. :)

You'd be right.Maybe it's different in Pro vs Home? [/b]

That's a real possibility. If I had a system rebooting in a production environment, then I would want to view the BSOD to know what the problem was. I have XP Home and sometimes wish I had sprung for XP PRO, so I could have access to things such as gpedit.

You guys work so hard figuring out our problems. Thanks! I appreciate it. :)

You're welcome. We're fortunate to have such a good group of people around here. :)

Tomorrow morning I will try again to view my pictures. ( i can t now since I am dl'ing a movie) I ran Norton and that is ok. Shakey is correct, I have XP home. I did what BC posted above. I unchecked Automatically restart. Maybe that's the problem...an overload of some kind. I got too many pictures of naked men:lol: :D Which is why I am deleting some. Odd thing is, I found pictures I thought were deleted already.

You guys work so hard figuring out our problems. Thanks! I appreciate it. :)

There are some photo manipulation softwares out there that make copies of pic automatically, under certain conditions, and will just keep making copies, just to be a jerk. I had to fiddle with the settings in my Kodak and in my sister's HP suite to get that to stop--it can fill up your hard drive in a hurry.

With whatever suite you are using, there should be something under it's "help" that will tell you how to turn that off.

I talked to my good friend today on the phone and he said that some of the pictures I got were most likely from sites that i visited. Even though I did not save the pictures they were uploaded anyways when i clicked on them. He is my computer wiz. Tomorrow he is going to help me delete the pictures. :)

I tried again this morning. Since I went an unchecked auto restart i was able to see what file was bad. i81xdnt5.dll. I dl'd and ran PC Rescue (I know you have to pay for it but I wanted to see what results came back.) Is there a freeware similar to this?

I am not sure what PC Rescue is, but if you post a link I will look at it and see if I know of a freeware alternative. If you are trying to delete a .dll and it won't allow you to, then you probably need to unregister it first. Click on the start button and go to run, then type in regsvr32 -u <path to the DLL to be unregistered> (for example regsvr32 -u C:\WINDOWS\system32\i81xdnt5.dll).

I'm a little concerned about why you are trying to delete a .dll though? Youu need to be very careful with that! I looked that one up and it is part of your graphics driver, so maybe you should look into upgrading your drivers first if you are having problems.

http://healthycomputerclub.com/Software/PCRescue/index.html

I dont want to delet the dll. that's the error that comes up. I want to repair it. I got someione who is going to send me a new hard drive. That should take care of any problems I have.

That sounds a lot like Norton Utilities. If you look in the freeware listing, you will find some registry cleaners (try RegscrubXP). If you want to repait it, updating your drivers should do it (it is the Intel Graphics driver). Putting a new HD in and re-installing Windows seems a little extreme in this instance.

Putting a new HD in and re-installing Windows seems a little extreme in this instance.

Depends on how old the Windows install is that she's currently using and how much "garbage" has been accumilated. Doing repairs to Windows will sometimes work but A LOT and may fix the problem at hand but most of the time will end up in futility. Most of the time, just backup and reinstall unless you are sure of the problem and it is a relatively easy fix. You'll be much happier in the end with a more than likely better responsive system. Windows doesn't like to be messed with much to make it unstable even with an NT kernel

I'm all for a clean re-install. Usually do it about every seven months or so, just thought it seemed a little extreme for something tied to a driver.

True bro. But I betcha there's a whole lot else that work better on her box after that though. Especially if she does a lot of web surfing (including downloading the pics she metioned).

I ran RegScrub. There seemed to be a lot of fixes. I bought my computer used from a customer of mine. it has always had a bunch of usless crap on it.

True bro. But I betcha there's a whole lot else that work better on her box after that though. Especially if she does a lot of web surfing (including downloading the pics she metioned).

I'd say that you are 100% correct!. No system runs smoother than one with a fresh install. That's why I keep mine imaged, so when it's time, I'm ready. Matter of fact, I need to do that since XP2 is out now. I have a slipstreamed version of XP, but not an image.


I ran RegScrub. There seemed to be a lot of fixes. I bought my computer used from a customer of mine. it has always had a bunch of usless crap on it.

In that case, then a re-install is probably not a bad idea. Something else you might try in the mean time is called NTREGOPT. You can read about it here - erunt (http://home.t-online.de/home/lars.hederer/erunt/) or download it here - NTREGOPT
(http://home.t-online.de/home/lars.hederer/erunt/ntregopt-setup.exe)